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Return & Refund Policy

 

At Glassefy, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we’re here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, in original packaging, and in the same condition as received.
• To initiate a return, contact us at shoppytoppy3@gmail.com or WhatsApp us at +92 314 0464639 with your order number and reason for return.
• Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days via the original payment method.
• Shipping costs are non-refundable unless the return is due to our mistake (wrong or defective item).

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.

Non-Returnable Items

• Customized or personalized items.
• Items purchased on sale or as part of a promotion.
• Products damaged due to misuse or improper handling.

For any further assistance, feel free to reach out to us at shoppytoppy3@gmail.com or WhatsApp: +92 314 0464639.